A Path to Unlocking QA Excellence

Introduction

According to a recent Leapwork survey, a significant majority—over 80%—view their testing processes as inefficient. This is hardly surprising to hear, especially in the field of software quality consulting. Even across the regional teams, the consultants at TTC Global often work with clients who mention the varied challenges impeding their operations in one way or another.

Below are some of the most common concerns we hear:

• “Test cycles are too long”
• “Our business users don’t have enough time”
• “We aren’t automating tests quickly enough”
• “There are too many regression defects”
• “We have a tool but are not utilizing it to its potential”
• “Users are not trained on the test management solution”

Though organizations may deal with similar challenges, they often experience varying levels of maturity. If you think about your own team, there are likely areas where you are highly efficient, while others may need improvement. To achieve sustainable quality results, organizations need to improve the way they operate across different areas - including their processes, infrastructure, and team collaboration. Identifying these areas for growth can help your team achieve the efficiency required to remain competitive in today’s marketplace.

The Solution

TTC Global's Quality Maturity Assessment (QMA) evaluates the maturity of quality processes and provides a tailored roadmap detailing the steps you need to achieve the next level of growth. Whether your business requires a rapid assessment or a comprehensive evaluation, our QMA is flexible and adaptable to meet your needs.

To evaluate business processes effectively, benchmarks, standards, and measurements must be put in place. The QMA scorecard – which references renowned institutions such as Gartner, Forrester, Capers Jones, CMMI, and TMMI—is an easy-to-read, highly shareable tool that allows that allows everyone from executives to software delivery teams to gauge where they stand in the quality maturity journey.

The real value our QMA brings to clients comes from the final piece of the maturity assessment – the Strategy and Roadmap for Quality Transformation. This is the blueprint for achieving a Quality Transformation. Our expert process, built on insights gathered from various team levels and backed by strict attention-to-detail, ensures that our clients receive expert guidance. Unlike other assessments, our recommendations are not generic or cookie cutter – they are personalized to address your unique challenges.

Client Success

A client TTC Global has been partnered with for years initially started their journey with us by conducting a QMA. At the time, many of their processes were underdeveloped, and several industry-standard practices hadn't been implemented. Key opportunities for improvement included adopting an end-to-end test management solution and optimizing the use of automated testing. These changes have since delivered significant value, including:

• More than 400 automated tests executed as part of weekly Change Advisory Board (CAB) process
• Nearly 50 defects detected by automated testing during the recent year
• Well over 1000 users trained on quality assurance (QA) methodologies
• Dedicated test leads supporting more than 50 projects annually, streamlining the quality process as well as ensuring adherence to audit and compliance standards

Despite these achievements, our client recognized that their priorities, vision, and core objectives must adapt to changing market conditions. This led to another QMA, which revealed improvements across all assessed areas. However, further transformation was needed to optimize their productivity and align with their new goals.

Conclusion

A recent study by Allied Market Research predicts the automated testing market will grow at a CAGR of 17.1%. To keep up with this shift, many of our clients are utilizing Quality Maturity Assessments to identify gaps in their test environment. Our assessment reveals the underlying issues driving the need for increased automation, tool adoption, or improvements in tool usage. By refining how teams manage requirements, documenting well-designed test cases, and ensuring stable scripting environments, organizations can accelerate their automation efforts and enhance overall efficiency.

If you are a CIO, SVP/VP, Technology Senior Director, Application Portfolio Lead, QA Capability Lead, TCOE Manager, or any professional leading quality initiatives, TTC Global is eager to partner with you. We can help you address challenges, improve your bottom line, and elevate quality to the next level.

If you have previously conducted a QMA, we would love to hear from you about your experience and the outcomes. Please reach out to us for a conversation.