Why Untested Microsoft Dynamics 365 Is Your Biggest Business Risk

Microsoft Dynamics 365 has become the backbone of countless organizations. From finance and supply chain management to sales and customer engagement, Dynamics 365 applications enable business-critical processes that must run smoothly every day. But while the platform’s flexibility and constant innovation are powerful assets, they also create one of the biggest challenges for enterprises: keeping pace with testing.

Every Dynamics 365 update—whether a biannual release wave or a monthly quality update—carries the potential to disrupt critical processes. Recognizing the scale of this challenge, Microsoft conducted a thorough market review and selected Leapwork as its preferred strategic partner for test automation across Dynamics 365 and the Power Platform. This close relationship underscores the importance of robust, enterprise-grade testing in safeguarding Dynamics-driven business processes. As an official strategic delivery partner of Leapwork, TTC Global brings state-of-the-art test automation to Microsoft customers. 

For highly customized and integrated environments, manual testing is too slow, and traditional code-based automation quickly becomes a maintenance burden. The result? Quality assurance teams are left scrambling, and organizations are exposed to operational risks they can’t afford.

At TTC Global, we believe quality assurance is more than a technical requirement: it’s a business enabler. That’s why we help enterprises put the right strategies and solutions in place to de-risk Dynamics 365 and accelerate innovation.

Why quality assurance is essential for Dynamics 365

Unlike standalone applications, Dynamics 365 rarely exists in isolation. Finance modules integrate with supply chain systems, CRM connects with sales and marketing tools, and many organizations extend D365 with third-party or custom-built applications. This interconnected ecosystem means that even the smallest defect can ripple across departments and disrupt the flow of business.

Without robust quality assurance, organizations face:

• Broken business processes when updates overwrite or conflict with customizations.
• Slower innovation cycles as IT teams delay adopting new Microsoft features to avoid disruption.
• Higher costs and risks as bugs slip into production, impacting customers and employees alike.

These risks are not abstract, they directly affect competitiveness. In today’s fast-moving environment, companies need to adopt new capabilities like predictive analytics, AI-driven sales forecasting, or IoT integration without hesitation. Testing is the safety net that makes this agility possible.

TTC Global’s approach to testing complex environments

TTC Global works with clients across industries to ensure their enterprise systems deliver consistent value. For Dynamics 365 environments, this means designing test strategies that are:

• Scalable: Able to handle frequent updates and complex business processes.
• Sustainable: Minimizing maintenance so QA teams can focus on value, not firefighting.
• Cross-platform: Covering integrations with other enterprise applications, from SAP to custom-built systems.

Our role is not to push a single technology but to help clients adopt the right mix of tools and practices. In the case of Microsoft Dynamics, this mix of solutions often includes Leapwork, particularly where clients need Microsoft-specific accelerators. 

Leapwork: Microsoft’s Strategic Choice for Dynamics 365 Testing

Microsoft understands better than anyone the risks that come with rapid innovation in Dynamics 365. To help customers manage those risks, the company screened the test automation market and chose Leapwork as its preferred strategic partner for Dynamics 365 and the Power Platform. This endorsement reflects more than just product fit — it highlights Leapwork’s ability to support enterprises in keeping pace with Microsoft’s continuous updates while ensuring that business-critical processes remain intact.

At the core of Leapwork’s appeal is its no-code, visual automation platform. By replacing scripts with an intuitive, drag-and-drop interface, it empowers both technical specialists and business users to design, maintain, and scale automated tests. This democratization of test automation helps organizations extend coverage far beyond a small circle of experts.

Leapwork also provides Dynamics-specific intelligent adaptors that automatically handle complex and frequently changing user interfaces in applications like Finance, Sales, and Business Central. This reduces the maintenance overhead that traditionally slows down automation projects. Because these adaptors are built with Microsoft environments in mind, they deliver fast, stable test creation even in highly customized deployments.

Beyond the Dynamics suite itself, Leapwork offers cross-application coverage. Enterprises rarely rely on D365 alone, and Leapwork’s platform ensures that end-to-end business processes — spanning web apps, mobile, legacy systems, or Azure-hosted services — are validated in one coherent framework. For organizations already using Microsoft’s Regression Suite Automation Tool (RSAT), Leapwork provides a clear migration path, modernizing their testing approach without sacrificing existing assets.

Time to value is also a decisive factor. With Leapwork, enterprises can typically be operational within 30 days, enabling them to see ROI quickly while reducing the risk of disruption during updates. This combination of speed, coverage, and maintainability is why Microsoft not only recommends Leapwork but actively collaborates with them to help customers succeed in Dynamics-driven environments.

How TTC Global brings it all together

Adopting a tool like Leapwork is only part of the answer. The real value comes from how it is implemented and embedded into the organization’s quality practices. That’s where TTC Global plays a crucial role. We start by working with clients to evaluate which solutions are fit for purpose, making sure that every choice is aligned with the organization’s specific goals and challenges. From there, we design risk-based strategies that focus on protecting the most business-critical processes, so testing always delivers measurable value.

Just as important is integration into the wider development lifecycle. Our teams ensure that solutions such as Leapwork are connected with DevOps pipelines, whether in Azure, Jenkins, or other CI/CD environments, to support faster and safer releases. Beyond the technical setup, we focus on enabling adoption across the organization. By helping teams overcome the initial learning curve, we make sure that test automation becomes a sustainable practice, not just a short-term project.

With this approach, TTC Global transforms automation from a tactical tool into a strategic capability. The result is not only reduced disruption and lower costs, but also an environment where innovation can flourish with confidence.

Turning constant change into a competitive advantage

Microsoft is pushing rapid innovation across the Dynamics 365 ecosystem, from embedded AI in Copilot to tighter integration with Azure and Microsoft 365. For enterprises, this is both an opportunity and a challenge. Dynamics 365 offers organizations tremendous potential, but only if updates and innovations can be adopted without fear of disruption. Testing and quality assurance are the keys to achieving this balance.

Without strong QA and automation, adopting these innovations carries significant risk. But with the right strategies and solutions, organizations can confidently move forward, knowing their processes—and their customers—are protected.

By combining our expertise with tools like Leapwork, TTC Global helps organizations secure continuity, accelerate releases, and maintain the confidence to innovate. Whether you are looking to reduce maintenance overhead, migrate beyond RSAT, or integrate testing into your DevOps pipelines, TTC Global is here to help.

Ready to de-risk your Dynamics 365 environment?
Get in touch with our team to explore how TTC Global can help you design and implement a quality assurance strategy that fits your business.